Shipping policy

Last Updated: August 28, 2026

Thank you for shopping with Lorengs. This Shipping Policy explains how we process, ship, and deliver orders for customers in the United States.

1. Order Processing and Handling Time

All orders are processed within 1–3 business days.

Our business days are Monday through Saturday, excluding public holidays.

Order Cut-Off Time:
Orders placed after 6:00 PM Pacific Time (PT) will begin processing on the next business day.

During holidays, promotions, or periods of high order volume, processing times may be slightly extended. If your order experiences a significant delay, we will notify you by email.

2. Shipping and Delivery Timeframes

We currently provide Standard Shipping for orders delivered within the United States.

  • Handling Time: 1–3 business days
  • Transit Time: 5–8 business days
  • Estimated Total Delivery Time: 6–11 business days after the order is placed

Delivery timeframes are estimates and may vary due to carrier delays, weather conditions, address issues, public holidays, high order volume, or other circumstances outside our direct control.

3. Shipping Costs

We offer Free Standard Shipping on orders delivered within the United States, unless otherwise specified at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

We do not charge hidden handling fees, hidden packaging fees, or unexpected shipping surcharges.

4. Shipping Methods and Tracking

We use reliable shipping carriers to deliver customer orders.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, if tracking is available for your shipment.

Please allow 24–72 hours for tracking information to update after the tracking number is issued.

You can use the tracking link provided in your shipping confirmation email to monitor the delivery status of your order.

5. Address Accuracy

Please make sure your shipping address is complete, valid, and accurate before placing your order.

Lorengs is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at hello@lorengs.com. We will do our best to assist, but we cannot guarantee that the shipping address can be changed after an order has been processed or shipped.

6. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, arrives damaged, is missing items, or is marked as delivered but you have not received it, please contact us at hello@lorengs.com within 7 days of the delivery date or estimated delivery date.

Please include your order number and any relevant details so we can help review the issue.

Depending on the situation, we may help investigate the shipment, provide guidance, arrange a replacement, or offer an appropriate solution in accordance with our store policies.

7. Refused or Undeliverable Shipments

If a package is returned due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, we will contact you using the email address provided with your order.

Additional shipping fees may apply if the customer requests reshipment due to an address error or failed delivery caused by customer-provided information.

8. Contact Information

If you have any questions about shipping, delivery tracking, or order status, please contact us:

Store Name: Lorengs
Email: hello@lorengs.com
Phone: +1 952-876-0477
Business Address: 2760 Serenidad Dr, Las Vegas, NV 89123, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)
Sunday: Closed