Privacy policy

Last Updated: August 28, 2026

This Privacy Policy describes how Lorengs (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit, use, or make a purchase from https://www.lorengs.com (the “Site”), or otherwise interact with our services.

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that is necessary to operate our online store, process orders, provide customer support, improve our services, and maintain the security of our Site.

The types of personal information we may collect include:

Contact Information:
Name, billing address, shipping address, email address, and phone number.

Order Information:
Products purchased, order number, order history, delivery details, return or refund requests, and transaction records.

Payment Information:
Payments are processed securely through third-party payment processors available at checkout. We do not store your full credit card or debit card details on our servers.

Account Information, if applicable:
Login details, saved addresses, account preferences, and saved shopping information.

Device and Usage Information:
IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, interactions with our Site, and information collected through cookies or similar technologies.

Customer Support Information:
Information you provide when contacting us, including messages, order questions, return requests, and related communication records.

2. How We Use Your Personal Information

We use personal information for the following purposes:

Order Processing:
To process payments, confirm orders, arrange delivery, provide order updates, and manage returns or refunds.

Customer Support:
To respond to customer inquiries, provide assistance, and resolve order-related issues.

Service Communication:
To send order confirmations, shipping updates, account notices, policy updates, and other service-related messages.

Marketing, if applicable:
To send promotional emails or marketing communications only when permitted by law or when you have opted in. You may unsubscribe from marketing emails at any time.

Website Improvement:
To understand how customers use our Site, improve product pages, enhance website performance, and improve the shopping experience.

Security and Fraud Prevention:
To detect, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, or other potentially harmful activity.

Legal Compliance:
To comply with applicable laws, regulations, tax obligations, accounting requirements, dispute resolution, and lawful requests from authorities.

3. How We Share Personal Information

We do not sell personal information in exchange for money.

We may share personal information with service providers only when necessary to operate our business and provide our services, including:

E-commerce Platform Provider:
We use Shopify to help operate our online store and provide checkout functionality.

Payment Processors:
Payment information is processed securely by third-party payment processors available at checkout.

Shipping Carriers and Delivery Service Providers:
We may share necessary order and shipping information to help deliver your order.

Analytics and Advertising Service Providers:
We may use analytics, advertising, and measurement tools to understand website performance, measure marketing effectiveness, and improve our services.

Professional and Legal Service Providers:
We may share information with service providers such as accountants, legal advisors, or compliance professionals when necessary.

Legal Authorities:
We may disclose information when required by law, regulation, legal process, or to protect our rights, customers, and business.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to help operate our Site, remember your preferences, analyze website traffic, improve performance, and support marketing or advertising activities.

Cookies may be used for purposes such as:

  • Website functionality and checkout performance.
  • Security and fraud prevention.
  • Analytics and site improvement.
  • Advertising measurement and remarketing, where applicable.

We may use tools such as Google Analytics, Google Ads, Pinterest, or similar services to measure website activity and improve advertising performance.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, checkout performance, or your shopping experience.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information, subject to legal or operational requirements.
  • The right to withdraw consent for marketing communications.
  • The right to opt out of certain sharing or targeted advertising activities, where applicable.
  • The right to not be discriminated against for exercising your privacy rights.

To exercise your privacy rights, please contact us at hello@lorengs.com.

6. Do Not Sell or Share My Personal Information

We do not sell personal information in exchange for money.

However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Customers who wish to opt out of such activities may contact us at hello@lorengs.com with the subject line “Privacy Opt-Out Request.”

If your browser supports a recognized opt-out preference signal, such as Global Privacy Control (GPC), we will make reasonable efforts to honor it as required by applicable law.

7. Marketing Communications

If you subscribe to our marketing emails, we may use your email address to send promotional messages, product updates, or special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us at hello@lorengs.com.

Even if you unsubscribe from marketing emails, we may still send service-related messages, such as order confirmations, shipping updates, refund notices, or important account communications.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, dispute resolution, fraud prevention, and business recordkeeping.

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information.

Our Site uses SSL encryption to help protect information transmitted through our website. Payment information is processed through secure third-party payment processors, and we do not store full payment card details on our servers.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe that a child has provided personal information to us, please contact us at hello@lorengs.com, and we will take appropriate steps to delete the information where required.

11. International Data Transfers

Your personal information may be processed, stored, or transferred in the United States or other countries where our service providers operate.

By using our Site and services, you acknowledge that your information may be transferred to and processed in countries outside your place of residence, where data protection laws may differ from those in your location.

12. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or service-related changes.

Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Business Name: Lorengs
Website: https://www.lorengs.com
Email: hello@lorengs.com
Phone: +1 952-876-0477
Business Address: 2760 Serenidad Dr, Las Vegas, NV 89123, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)
Sunday: Closed